Responsible Gaming at heybaji apk

At heybaji apk, responsible gaming is not a compliance checkbox — it is a core value that shapes how we design the platform, train our support staff, and engage with every player in Bangladesh. We recognise that for the vast majority of our players, betting on BPL cricket, spinning slots, or joining a live casino table is a form of entertainment — an enjoyable pastime enjoyed responsibly alongside the rest of daily life. We want to keep it that way.

We also recognise, however, that a minority of players may develop a problematic relationship with gambling over time. Problem gambling can affect anyone, regardless of background, income, or how long they have been playing. heybaji apk is committed to detecting the early signs of harmful behaviour, intervening proactively, and providing every player with the tools they need to stay in control of their gaming activity at all times.

This Responsible Gaming page explains the full suite of player safety tools available on heybaji apk, how to activate them, and where to seek additional help if you need it. All of these tools are free to use, available in English, and can be activated at any time — 24 hours a day, 7 days a week, every day of the year including Eid, Pohela Boishakh, Victory Day, and other public holidays in Bangladesh.

heybaji apk is operated for the entertainment of adult players in Bangladesh. The responsible gaming framework described on this page represents our commitment to every account holder who trusts us with their leisure time and their money. We take that trust seriously.

heybaji apk is strictly an 18+ platform. No person under the age of 18 years is permitted to open an account, deposit funds, or participate in any game or betting market on the heybaji apk platform. This is a non-negotiable policy and applies to every player regardless of location within Bangladesh.

How We Verify Player Age

At the point of registration, all players are required to confirm that they are 18 years of age or older by ticking an explicit declaration checkbox. However, self-declaration alone is not sufficient for our compliance requirements. heybaji apk conducts formal Know Your Customer (KYC) identity verification for all accounts, which includes documentary proof of age. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence (with date of birth visible)

Where our compliance team has reason to suspect that an account may be held by a person under 18, the account will be immediately suspended pending full identity verification. Any winnings accumulated on a suspended underage account will be void and any deposits will be returned via the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer) minus any bonuses applied.

Underage Gambling Is Harmful

Research consistently shows that young people who are exposed to gambling before the age of 18 are significantly more likely to develop problem gambling behaviours in adulthood. heybaji apk takes its responsibility to protect minors seriously and will cooperate fully with any investigation into suspected underage gambling activity.

One of the most effective ways to stay in control of your gambling activity is to set a clear budget before you start playing. heybaji apk provides a comprehensive suite of deposit limit tools that allow you to cap the amount of money you load into your account over a defined time period — all denominated in Bangladeshi Taka (BDT).

Available Limit Types

Important Rules on Limit Changes

Reducing a deposit limit takes effect immediately — as soon as you save the change, the lower limit applies. This protects you from impulsive decisions to increase your spending in the heat of the moment.

Increasing a deposit limit, by contrast, is subject to a mandatory 7-day cooling-off period. Your request to increase a limit will be logged but will not take effect until 7 full days have elapsed. This gives you time to reconsider whether a higher limit is genuinely appropriate for your circumstances.

Sometimes the most responsible thing a player can do is take a break. heybaji apk's time-out and cooling-off tools are designed to make it easy to step away from the platform for a defined period — whether you are feeling stressed, chasing losses, or simply want to reset your relationship with gaming.

Time-Out Options

• 24-Hour Time-Out: Your account is suspended for 24 hours from the moment you activate the tool. You cannot log in, deposit via bKash or Nagad, or place any bet during this period.
• 48-Hour Time-Out: A two-day pause. Suitable if you have had an emotionally charged session and want a longer reset before returning.
• 7-Day Time-Out: A full week away from the platform. Our responsible gaming team may send you a brief welfare check-in message during this period — this is optional and you can opt out.
• 30-Day Time-Out: A full calendar month of suspension. This is the longest fixed-period time-out available before the system escalates to self-exclusion options.

Reality Check Notifications

In addition to time-outs, heybaji apk offers in-session reality check pop-ups that appear at regular intervals during an active gaming session. These notifications display the time elapsed since you logged in, your net win/loss position in BDT for the current session, and the option to end the session immediately. Reality checks are particularly valuable for live casino sessions, cricket in-play betting, and crash games where time can pass quickly without notice.

Self-exclusion is the strongest responsible gaming tool available on heybaji apk. It is designed for players who recognise that their gambling has become or is becoming a serious problem, and who need a firm, lasting barrier between themselves and the platform. Activating self-exclusion is an act of courage and self-awareness — our team will always support you through this process without judgment.

Self-Exclusion Periods

• 6 Months — Minimum self-exclusion period
• 12 Months — One full year away from the platform
• 2 Years — Extended exclusion for sustained recovery
• 5 Years — Long-term exclusion for serious cases
• Indefinite / Permanent — No defined end date; account closed permanently

How to Request Self-Exclusion

1. 1
   Contact our support team via live chat or by emailing [email protected] (plain text — not a clickable link). State clearly that you wish to self-exclude and specify your preferred exclusion period.
2. 2
   Identity verification — our team will confirm your identity using your account details. This step ensures the exclusion is applied to the correct account and protects you against accidental activation.
3. 3
   Immediate suspension — once confirmed, your heybaji apk account will be suspended within 24 hours. You will not be able to log in, deposit, or place bets during the exclusion period.
4. 4
   Withdrawal of remaining balance — any balance in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, or bank account within 5 working days. Bonus balances will be forfeited.
5. 5
   Marketing suppression — all promotional emails, SMS messages, and other marketing communications from heybaji apk will cease immediately upon activation of self-exclusion. Your data will be flagged so that no marketing is sent during the exclusion period.

Returning After Self-Exclusion

At the end of a fixed-period self-exclusion, your account will not be automatically reinstated. You must contact our support team in writing, confirm that you wish to return to the platform, and complete a brief welfare assessment with a member of our responsible gaming team. A mandatory 7-day reflection period then applies before your account is reactivated. There is no charge for this process. If you chose indefinite/permanent self-exclusion, your account cannot be reopened under any circumstances.

Problem gambling can develop gradually over time. Many players do not recognise the signs until the behaviour has already begun to affect their finances, relationships, and mental wellbeing. The following warning signs are widely recognised by gambling welfare organisations. If you recognise several of these in yourself, please reach out to our support team or to one of the organisations listed in the next section.

• Spending more money on gambling than you originally intended, or than you can comfortably afford
• Chasing losses — continuing to bet in order to recover money you have already lost
• Thinking about gambling constantly, even when you are not playing — planning your next session during work, family time, or sleep
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling
• Feeling restless, anxious, or irritable when you are unable to gamble
• Using gambling as a way to escape stress, depression, loneliness, or difficult life circumstances
• Making repeated unsuccessful attempts to reduce or stop gambling
• Gambling has negatively affected your work, study, or family responsibilities
• Continuing to gamble even after significant financial, emotional, or relationship harm has occurred

heybaji apk strongly encourages any player who is concerned about their gambling to seek support beyond the tools available on our platform. A range of professional organisations provide free, confidential support to individuals and families affected by problem gambling. The following organisations and resources are available to players in Bangladesh and internationally.

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem with compulsive gambling. Meetings are available in person and online. The Gamblers Anonymous 12-step programme has helped millions of people around the world achieve sustained recovery from problem gambling. Visit the Gamblers Anonymous website for information on meetings and resources available in Asia.

GamCare

GamCare is a leading provider of free information, advice, and support for anyone affected by problem gambling. GamCare operates the National Gambling Helpline (based in the United Kingdom but serving international callers) and provides an online chat service. Resources are available in English and cover self-assessment tools, guided self-help programmes, and referral to specialist counselling services.

BeGambleAware

BeGambleAware is an independent charity that provides education, prevention, and treatment services for gambling harm. Their website offers a free, confidential self-assessment tool that allows players to evaluate their gambling behaviour and access appropriate support based on the results. The service is available 24 hours a day and is accessible from Bangladesh.

National Mental Health Helpline — Bangladesh

Players in Bangladesh experiencing mental health difficulties related to problem gambling can contact the Kaan Pete Roi helpline, which provides free emotional support in Bangladesh. heybaji apk acknowledges that problem gambling is often connected to broader mental health challenges, and we encourage players to seek holistic support that addresses both dimensions.

If you need to activate any responsible gaming tool — deposit limits, time-outs, reality checks, or self-exclusion — or if you simply want to talk to someone about your gambling, heybaji apk's dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Our team includes specially trained welfare agents who will treat your enquiry with empathy, confidentiality, and without judgment.

How to Reach Us

• Live Chat: Available directly on the heybaji apk platform. This is the fastest way to reach our responsible gaming team — average response time is under 2 minutes.
• Email (plain text — not a link): [email protected] — welfare-related emails are flagged as high priority and are typically responded to within 2 hours.

What to Say

When you contact our support team about a responsible gaming concern, you do not need to explain everything in detail immediately. You can simply say: "I need help with responsible gaming tools" or "I want to self-exclude" — our agents will guide you through the process from there. All responsible gaming conversations are treated as strictly confidential and are not shared with any third party without your consent.

Responsible Gaming Review

heybaji apk's responsible gaming team proactively reviews account activity and may reach out to players whose behaviour patterns suggest a potential welfare concern — for example, rapid increases in deposit frequency, extended session lengths, or significant loss events. If you receive such a message from us, please engage with it. Our intent is always to support you, not to restrict your enjoyment of the platform without reason.